Contact Information
Bank of America
Contact the bank if a card is declined, lost, or stolen.
The cardholder must be able to verify their identity using the information on file for the card.
- Customer Service – 1-888-449-2273
- Activate Card or Reset PIN – 1-888-233-8855
- Fraud Department – 1-866-500-8262
- Register for Global Card Access
Campus Coordinators
Campus coordinators are the primary point of contact for all cardholders. Please direct questions regarding card applications and campus policies and procedures to your campus coordinator listed below.
The campus CBO is responsible for reviewing all policy exceptions and requests for credit limit changes.
U01 – UT Knoxville
Campus Coordinator: Samantha Johnson
CBO for exceptions/credit limit changes – Chris Cimino or Kim McCullock
U02 – Tullahoma Space Institute
Campus Coordinator: Courtney Maricle-Frazier
CBO for exceptions/credit limit changes – Chris Cimino or Kim McCullock
U04 – UT Chattanooga
Campus Coordinator: Victor Howell or Toya Nixon
Campus Coordinator for TRAVEL CARDS: Maggie Hall
CBO for exceptions/credit limit changes – Brent Goldberg or Chris Sherbesman
U05 – UT Martin
Campus Coordinator: Lori Donavant or Daphne McDaniel
CBO for exceptions/credit limit changes – Petra McPhearson
U06 – UT Southern
Campus Coordinator: Stella Brumit
CBO for exceptions/credit limit changes – Robert Shelton or Rhonda Clinard
U07 – UT Health Science Center (Memphis)
Campus Coordinator: Jonathan Lawshe or Keysha Fuller
CBO for exceptions/credit limit changes – Anthony Ferrara
U11 – Ag Experiment Station
Campus Coordinator: Angela Braden
CBO for exceptions/credit limit changes – Chris Shotwell
U12 – Ag Extension Services
Campus Coordinator: Mary Beth Johnson
CBO for exceptions/credit limit changes – Chris Shotwell
U13 – U16 – IPS, MTAS, CTAS
Campus Coordinator: Lori Barton
CBO for exceptions/credit limit changes – Rumira Xhaferaj
U17 – UT System Administration
Campus Coordinator: Stephanie Jinkins
CBO for exceptions/credit limit changes – Jennifer Easley
U18 – Vet Teaching Hospital
Campus Coordinator: Sharon Foy or Kim Fortner
CBO for exceptions/credit limit changes – Chris Shotwell
U88 – UT Foundation
Campus Coordinator: Amy King
CBO for exceptions/credit limit changes – Adam Heller
System Program Administration
Program participants should direct questions to their Campus Coordinators. The system Program Administrator can answer general policy and procedure questions if the Campus Coordinator is unavailable.
Travel Card Contacts
For all questions regarding travel policy, travel card policy, or for assistance using Concur: travel@tennessee.edu