Important PCard Phone Numbers

To report a lost or stolen card (24 hours a day):

  • US Bank: 1-800-523-9078
  • Bank of America: 1-888-449-2273

For questions about your card account:

  • US Bank: 1-800-344-5696
  • Bank of America Customer Service: 1-888-449-2273

For questions about the Procurement Card Program, contact the Program Administrator at 865-974-3086.

For individual Accounts Payable Staff contact information, click here. 

Group E-mails to request updates and changes – used to request an attachment be deleted from a document in IRIS – used to for questions about vendor records – used for questions about PaymentWorks vendor portal – used to request term changes on an FI document – used to request a copy (front and back) of a check